Terms and Conditions

Alsarge Jewellery ("we", "us", "our") operates the website alsargejewellery.com.au, which offers Faberge-style earrings for sale online. By placing an order with us, you agree to these Terms and Conditions, which constitute a legally binding agreement between you and Alsarge Jewellery.

• Acceptance of Terms: By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

• Eligibility: You must be at least 18 years old or have the permission of a parent or guardian to use this website.

• Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

• Prices: All prices are listed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST). We reserve the right to change our prices at any time without notice.

• Payment: We accept payment via major credit cards (Visa, MasterCard, American Express) and PayPal. Payment must be received in full before an order is processed.

• Order Confirmation: Upon placing an order, you will receive an order confirmation email. This email only confirms receipt of your order and does not constitute acceptance of your order. A contract between us will not be formed until we send you a dispatch confirmation email.

• Order Cancellation: We reserve the right to refuse or cancel any order for any reason. If we cancel an order, we will notify you and refund any payment made.

• Shipping Costs: Shipping costs are calculated at checkout and will vary depending on your location and the shipping method chosen.

• Delivery Timeframes: We strive to dispatch orders promptly. Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to unforeseen circumstances.

• Risk of Loss: The risk of loss or damage to the products passes to you upon delivery.

• Change of Mind: We accept returns for change of mind within 14 days of receipt, provided the item is in its original condition and packaging. The customer is responsible for return shipping costs.

• Faulty Products: If you receive a faulty or damaged product, please contact us within 14 days of receipt. We will provide a replacement or refund, including return shipping costs.

• Exclusions: Custom-made items and gift cards are non-returnable.

• Repair Policy: Alsarge Jewellery offers a repair service for our products. If your product requires repair, please contact our customer service team for assistance.

• Assessment: All repairs are subject to assessment. If the damage is due to a manufacturing defect, the repair will be conducted free of charge. If the damage is due to wear and tear, misuse, or accidental damage, repair charges may apply.

• Process: To arrange a repair, please contact us with a description of the issue and photos of the damage if possible. We will provide instructions on how to send your item to us. Once received, we will assess the item and provide a quote for any repair costs, if applicable.

• Warranty: Repairs performed by Alsarge Jewellery are warranted for 6 months. This warranty covers the specific repair conducted and does not extend to subsequent damage or wear and tear.

• Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of Alsarge Jewellery or its content suppliers and is protected by Australian and international copyright laws.

• Trademarks: The trademarks, logos, and service marks displayed on our website are registered and unregistered trademarks of Alsarge Jewellery and its affiliates. You may not use these trademarks without our prior written permission.

• Personal Information: We collect and use personal information in accordance with our Privacy Policy, which is available on our website. By using our website, you consent to the collection and use of your information as outlined in the Privacy Policy.

• Security: We take reasonable measures to protect your personal information but cannot guarantee its absolute security.

• No Warranties: All products and services provided by Alsarge Jewellery are on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of our website or the information, content, or products available through our website.

• Liability Limitation: To the fullest extent permitted by law, Alsarge Jewellery and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in New South Wales.

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of the website after any changes constitutes your acceptance of the new terms.