Shipping
1) Do you offer international shipping?
Yes
2) What is the estimated delivery time?
The delivery time and cost depend on the destination.
Returns and Exchanges
1) What is your policy on returns and exchanges?
Yes, only by customer payments.
Payment Options
1) What Payment Methods do you accept?
Credit Card or PayPal
2) Do you offer financing or payment plans?
No
Custom Orders
1) Do you offer custom jewellery designs?
No
Customer Service
1) How can customer contact you for support?
Customer service is provided via email.
2) What are your hours of operation?
Hours of operation: 9 am to 5 pm, Monday to Friday (Australia time)
Jewellery Care
1) Do you provide care instructions for your jewellery?
Yes
2) Are there any maintenance services available?
No
Authenticity and Quality
1) Do you provide care instructions for your jewellery?
Yes
2) Do you provide certifications or guarantees?
No
Warranty and Repairs
1) Do you offer a warranty on your jewellery?
No
2) What is your policy on repairs?
Only through customer payments.